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Terms of Service

Last updated: January 27, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you and Individu ("we", "us", "our", or the "Company") governing your access to and use of the Individu platform, website, applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Acceptance of Terms

By creating an account, accessing, or using Individu, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms, guidelines, or rules applicable to specific Services. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

2. Eligibility

2.1 Age Requirements

You must be at least 13 years old to use Individu. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you must have your parent or legal guardian's permission to use the Services and they must agree to these Terms on your behalf.

2.2 Legal Capacity

By using the Services, you represent and warrant that you have the legal capacity to enter into a binding agreement and are not prohibited from using the Services under the laws of your jurisdiction.

2.3 Business Use

If you are using the Services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and such entity.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Services, you must create an account by providing accurate, current, and complete information including your name and email address. You agree to update this information to keep it accurate.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials and password
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized access or security breach
  • Using a strong, unique password and enabling two-factor authentication when available

3.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or for any fraudulent purpose is prohibited.

3.4 Account Sharing

Your account is personal to you and may not be shared with, transferred to, or used by third parties without our written consent.

4. Description of Services

4.1 AI-Powered Assistant

Individu provides an AI-powered personal assistant that can:

  • Respond to queries and have conversations
  • Create visual artifacts, comparisons, and information displays
  • Search the web and find images
  • Manage tasks and reminders
  • Connect with and interact with third-party applications on your behalf
  • Generate personalized briefings and recommendations
  • Transcribe voice input to text

4.2 Third-Party Integrations

The Services allow you to connect third-party applications including but not limited to: Gmail, Google Calendar, Slack, Notion, GitHub, Linear, Figma, Todoist, Stripe, HubSpot, Intercom, Airtable, Zendesk, WhatsApp, YouTube, Outlook, OneDrive, Vercel, Cal.com, and others. When you connect these services, you authorize us to access your data from those platforms as necessary to provide the requested functionality.

4.3 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

5. Subscriptions and Payments

5.1 Subscription Plans

Individu offers paid subscription plans. Current pricing is displayed on our pricing page. Subscriptions include:

  • 7-day free trial for new users
  • Monthly billing cycle
  • All features included in the subscription price

5.2 Payment Processing

Payments are processed through Polar.sh, our third-party payment processor. By subscribing, you agree to Polar.sh's terms of service and authorize recurring charges to your payment method.

5.3 Billing

  • Subscriptions are billed monthly in advance
  • Your payment method will be charged automatically on each billing date
  • Prices are displayed in USD or EUR based on your location
  • Prices may change with 30 days' notice to existing subscribers

5.4 Cancellation

  • You may cancel your subscription at any time from your account settings or the customer portal
  • Cancellation takes effect at the end of the current billing period
  • You retain access to paid features until the end of your paid period
  • No partial refunds are provided for unused time

5.5 Refunds

We generally do not provide refunds for subscription payments. However, we may offer refunds at our sole discretion in exceptional circumstances, such as:

  • Technical issues preventing access to the Services for extended periods
  • Accidental duplicate charges
  • Other situations we deem appropriate

5.6 Free Trial

New subscribers may be eligible for a free trial period. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Activities

You agree not to:

Legal Violations:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Services for any illegal or fraudulent purpose
  • Infringe on intellectual property rights of others
  • Distribute content that is defamatory, obscene, or harmful

Harmful Content:

  • Create, upload, or share content promoting violence, discrimination, or hatred
  • Generate or distribute child sexual abuse material (CSAM)
  • Create content designed to deceive, defraud, or manipulate others
  • Produce malware, spam, or phishing content

System Abuse:

  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Interfere with or disrupt the integrity or performance of the Services
  • Circumvent any security measures or access controls
  • Use automated tools (bots, scrapers) to access the Services without authorization
  • Probe, scan, or test vulnerabilities of our systems

Service Misuse:

  • Use the Services to develop competing AI products without authorization
  • Resell, sublicense, or commercially redistribute the Services
  • Use the AI to generate content that impersonates real individuals for malicious purposes
  • Abuse the third-party integrations or violate those services' terms

Evasion:

  • Create multiple accounts to circumvent limits or restrictions
  • Evade account bans or suspensions
  • Share accounts or credentials with unauthorized users

6.3 Content Guidelines for Third-Party Integrations

When using integrations to interact with third-party services, you must:

  • Comply with those services' terms and acceptable use policies
  • Only authorize access to services you own or have permission to access
  • Not use integrations to access others' accounts without authorization

7. Artificial Intelligence Limitations and Disclaimers

7.1 AI-Generated Content

The Services use artificial intelligence (including Google Gemini and other models) to generate responses, create content, and provide assistance. You acknowledge and agree that:

Accuracy Limitations:

  • AI-generated content may contain errors, inaccuracies, or outdated information
  • AI may "hallucinate" or generate content that appears factual but is not
  • AI responses should not be relied upon as professional, legal, medical, financial, or expert advice
  • You are responsible for verifying important information independently

Content Quality:

  • AI may occasionally produce inappropriate, offensive, or nonsensical content
  • Generated content may not always meet your expectations or requirements
  • Output quality varies based on input prompts and context

No Guarantees:

  • We do not guarantee the accuracy, completeness, reliability, or fitness for purpose of any AI-generated content
  • AI capabilities and behavior may change over time as models are updated
  • Different users may receive different responses to similar queries

7.2 Voice Transcription

The Services include voice-to-text functionality powered by ElevenLabs. You acknowledge that:

  • Transcription accuracy is not guaranteed
  • Background noise, accents, or audio quality may affect results
  • You should review transcribed content for accuracy

7.3 Your Responsibility

You are solely responsible for:

  • Reviewing and verifying any AI-generated content before relying on it
  • Any decisions made based on AI-generated content
  • Any content you create, share, or publish using the Services
  • Ensuring AI-generated content is appropriate for your intended use

7.4 No Autonomous Decision-Making

The AI assistant should not be used for autonomous decision-making in high-stakes situations including but not limited to:

  • Medical diagnosis or treatment
  • Legal advice or representation
  • Financial investment decisions
  • Safety-critical systems
  • Decisions affecting fundamental rights

8. Intellectual Property

8.1 Our Intellectual Property

Individu and its licensors retain all rights, title, and interest in and to:

  • The Services, including all software, algorithms, designs, and technology
  • Our trademarks, logos, and brand elements
  • Documentation, training materials, and other content we provide
  • Improvements and modifications to the Services

You may not copy, modify, distribute, sell, or lease any part of our Services or included software without our written permission.

8.2 Your Content

You retain ownership of content you create using Individu, including:

  • Your input prompts and messages
  • Documents, tasks, and other content you create
  • Artifacts and outputs you generate using the Services

8.3 License Grant from You

By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to:

  • Store, process, and display your content as necessary to provide the Services
  • Use your content to improve and train our Services (see Privacy Policy for opt-out rights)
  • Create backups and copies for technical purposes
  • Share your content with third parties only as directed by you (e.g., through integrations or sharing features)

8.4 AI-Generated Content Ownership

Content generated by the AI in response to your prompts:

  • You may use for personal and commercial purposes subject to these Terms
  • May not be unique; similar outputs may be generated for other users
  • May be subject to third-party rights if derived from copyrighted material
  • Does not grant you any rights to underlying AI models or technology

8.5 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the right to use such feedback without compensation or attribution.

9. Third-Party Services and Content

9.1 Third-Party Integrations

The Services integrate with third-party applications. Your use of these integrations is subject to:

  • The terms of service of each third-party provider
  • The privacy policies of each third-party provider
  • Any applicable API terms and rate limits

We are not responsible for the availability, accuracy, or functionality of third-party services.

9.2 Third-Party Content

The Services may display or link to content from third parties, including:

  • Search results and web content
  • Images from web searches (via Serper/Google)
  • Content from connected applications

We do not control, endorse, or guarantee the accuracy of third-party content.

9.3 OAuth and API Access

When you connect third-party services:

  • You authorize us to access and process data from those services
  • You are responsible for understanding what data access you're granting
  • You can revoke access at any time through your settings or the third-party service
  • We store access tokens securely and delete them when you disconnect

9.4 Third-Party Service Providers

We use third-party service providers to operate the Services, including:

  • Vercel (hosting, serverless functions, blob storage)
  • Neon (database)
  • Polar.sh (payment processing)
  • Google (AI models)
  • ElevenLabs (speech-to-text)
  • Serper (search)
  • Resend (email)
  • Integrate.dev (third-party integrations)

10. User-Generated Content and Sharing

10.1 Chat Sharing

The Services allow you to share conversations with others. When sharing:

  • Public sharing makes content viewable by anyone with the link
  • Restricted sharing limits access to specified email addresses
  • You are responsible for ensuring shared content does not violate these Terms or third-party rights
  • Shared content may include messages, artifacts, and AI-generated content

10.2 Content Responsibility

You are solely responsible for:

  • Any content you share publicly or with others
  • Ensuring you have the right to share such content
  • Any consequences of sharing sensitive or confidential information
  • Compliance with applicable data protection laws when sharing personal information

10.3 Shared Content Limitations

When others access your shared content:

  • They can view the conversation as of the time you shared it
  • They may "fork" (copy) the conversation to continue it in their own account
  • New messages you add after sharing are not visible until you update the share
  • Shared content does not grant access to your account or other data

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

  • We collect data necessary to provide and improve the Services
  • We do not sell your personal information
  • We use industry-standard security measures
  • You have rights to access, correct, and delete your data
  • International data transfers are conducted in compliance with applicable laws

Please review our Privacy Policy for complete details.

12. Working Memory and AI Learning

12.1 Working Memory

The AI maintains "working memory" to remember context about you and your preferences within and across conversations. This helps provide personalized assistance. You can:

  • View what the AI has learned about you
  • Request deletion of working memory data
  • Understand that clearing memory may reduce personalization quality

12.2 Model Training

We may use aggregated, anonymized data to improve our Services. You can opt out of having your data used for training in your account settings. Opting out does not affect your use of the Services.

13. Disclaimers and Warranties

13.1 "AS IS" Provision

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR COMPLETENESS OF CONTENT
  • RELIABILITY OR AVAILABILITY

13.2 No Warranty of Results

We do not warrant that:

  • The Services will meet your specific requirements
  • The Services will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Services will be accurate or reliable
  • Any errors in the Services will be corrected
  • The Services will be compatible with your devices or software

13.3 Third-Party Services

We disclaim all warranties regarding third-party services and content accessible through our Services.

13.4 Beta Features

Some features may be designated as "beta" or "experimental." These features:

  • Are provided without any warranty
  • May be changed or discontinued at any time
  • May contain more bugs or issues than production features

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INDIVIDU, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES
  • DAMAGES RESULTING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT
  • DAMAGES ARISING FROM AI-GENERATED CONTENT, INCLUDING ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT

14.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR
  • ONE HUNDRED US DOLLARS ($100)

14.3 Essential Basis

THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND INDIVIDU.

14.4 Jurisdictional Variations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Individu and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your content and any content you share through the Services
  • Your violation of any applicable laws or regulations
  • Any disputes between you and other users
  • Your use of third-party integrations

15.2 Our Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

16. Termination

16.1 Termination by You

You may terminate your account at any time by:

  • Using the "Delete Account" feature in your account settings
  • Contacting us at legal@individu.ai

Upon termination, your data will be deleted in accordance with our Privacy Policy and data retention practices.

16.2 Termination by Us

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, if:

  • You breach any provision of these Terms
  • We are required to do so by law
  • We reasonably believe your conduct harms us, other users, or third parties
  • You engage in fraud or illegal activities
  • Your account has been inactive for an extended period
  • We discontinue the Services

16.3 Effect of Termination

Upon termination:

  • Your right to use the Services immediately ceases
  • Your data will be deleted according to our retention policy
  • Provisions of these Terms that by their nature should survive will survive (including Sections 8, 13, 14, 15, 18, and 19)
  • We are not liable for any termination of your access to the Services

16.4 Account Suspension

We may suspend your account pending investigation if we suspect violations of these Terms. During suspension, you may not be able to access the Services or your data.

17. Account Banning

17.1 Ban Reasons

We may permanently ban accounts for serious or repeated violations, including but not limited to:

  • Creating or sharing illegal content
  • Harassment or abuse of other users
  • Systematic abuse of the Services
  • Fraud or deceptive practices
  • Repeated violations after warnings

17.2 Appeal Process

If you believe your ban was in error, you may appeal by contacting legal@individu.ai. We will review appeals within a reasonable timeframe but are not obligated to restore banned accounts.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any claim, you agree to try to resolve the dispute informally by contacting us at legal@individu.ai. We will attempt to resolve the dispute within 60 days.

18.2 Binding Arbitration

IF INFORMAL RESOLUTION FAILS, YOU AND INDIVIDU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except:

  • You may assert claims in small claims court if eligible
  • Either party may seek injunctive or equitable relief in court for intellectual property infringement

18.3 Class Action Waiver

YOU AND INDIVIDU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ARBITRATION WILL NOT BE CONSOLIDATED WITH ANY OTHER ARBITRATION PROCEEDINGS.

18.4 Arbitration Rules

Arbitration will be conducted:

  • Under the rules of a mutually agreed arbitration provider
  • In English
  • At a location mutually agreed upon or remotely
  • By a single arbitrator

18.5 Opt-Out

You may opt out of binding arbitration within 30 days of accepting these Terms by emailing legal@individu.ai with your name, account email, and a clear statement that you wish to opt out of arbitration.

18.6 Exceptions

This arbitration provision does not preclude either party from seeking injunctive or equitable relief from a court of competent jurisdiction for claims relating to:

  • Intellectual property rights
  • Unauthorized access to the Services
  • Violation of the Acceptable Use Policy

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

19.2 Jurisdiction

For any claims not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, United States.

19.3 International Use

If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We make no representations that the Services are appropriate or available for use in all locations.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by us, constitute the entire agreement between you and Individu concerning the Services and supersede all prior agreements.

20.2 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

20.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without your consent to an affiliate or in connection with a merger, acquisition, or sale of assets.

20.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as explicitly provided herein.

20.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

20.7 Notices

Notices to you may be made via email to the address associated with your account. Notices to us should be sent to legal@individu.ai.

20.8 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Individu.

20.9 Export Control

You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country, and you are not listed on any U.S. government list of prohibited or restricted parties.

20.10 Government Users

If you are a U.S. government user, the Services are provided as "commercial items" as defined in 48 C.F.R. 2.101, with limited rights as described in 48 C.F.R. 12.212.

20.11 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall control in case of any conflict.

21. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us at:

Email: legal@individu.ai

For Privacy Inquiries: privacy@individu.ai

For Support: support@individu.ai

These Terms of Service were last updated on January 27, 2026.